I rent a property managed by Utopia, and over and over again we're reminded of how bad this company is at what they claim to do so well.
Working with their staff is a NIGHTMARE. If it's money you're trying to give them- they tell you to drive it to their office or else they will fine you. If it's money they need to give you (ie. deposit back) good luck getting past the receptionist or getting in touch with ANYONE. The receptionist will take a message, and you will never hear from them. They DON'T CARE AT ALL about your situation, your convenience, or inconvenience.
Everything else trickles down from there reflecting how little they care about anything but money- ALWAYS late. Sometimes, they just don't show at all. Tell them a time that is good, they'll find a way to be there at a time that's bad. Got a problem with the unit? If it's not simple maintenance, they tell you it's not their problem and that you would need to contact the owner- only they will not tell you who the owner is.
I find myself often saying something like, ""So then what you're saying is, I'm screwed."" To which they basically say nothing, or say that it's not their problem.
They will ignore issues you've made VERY clear, so that you have to call and say the same thing 10 times before there is any response - and after the 1st or 2nd time you talk to a ""rep"" you're not making it past the receptionist as the person you need or said to call seems to never be available- how convenient for them.
All in all I can't believe anyone would 5-star rate them- judging by the fact that there's almost NO 3 or 2 star ratings, my only possible understanding is that the 5 star ratings are probably created by Utopia staff.
Pros: Takes your money in a hurry
Cons: Doesn't care about providing service AT ALL
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