I would give NO stars if that were an option. We were moving from out of state and upon the assurance from Heather at EPM that the house we were renting in the Thurston area was a, ""really nice house"" I sent her a $550 hold deposit. Well we drove 2000 miles and when we got to the house we were horrified! The backyard was full of trash, the inside of the house hadn't even been emptied and cleaned. We went to their office and were told it wasn't done because we were a day early! WTH! I can't believe they were trying to rent this house like this! Heather showed us 2 more houses that were just as bad, I wouldn't let my dog live in any of their houses. We requested our hold deposit back, but they refused to give it to us because we were early and they could get the cleaning and trash gone by the next day. So we told them to do so and if it wasn't done we expected our money back. They did manage to get it done, only because they wanted to steal our money. I wouldn't rent from these people if you paid me. They are extremely unprofessional and RUDE! David is right, if you are a prospect they are really friendly, but if you actually have a problem they are Dr. Jeckyl and Mr Hyde and be aware of Hyde.
Cons: RUDE AND UNPROFESSIONAL
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