I called Brad's because our Trane Heat Pump didn't seem to be cooling. The tech came out and checked it out and said that it was mechanically sound. He said that the coils needed to be cleaned. He showed me the coils and I asked him if I could clean it and he said that it took a special cleaner. I asked him for an estimate and he said he was not sure that it would only be his time and no parts were needed. He said that another guy from their shop was bringing a shop vac over and I told him that I had a vacuum and he said that the guy was already on his way. One guy worked on the coils in the unit in my house and the other guy went out and washed the unit down outside. The first guy said that he could not check the freon in our unit because it was too cool outside. He said that he would drop by later to check it out. I asked him how much that would cost and he said the freon was $30 a pound. I told him no. I told him that I wanted to pay my bill for the work he had done and he went out to his truck and was out there for about 25 minutes. He came in and gave me a bill for $572.00. Oh my gosh. I told him had I known up front what the cost would be I would never have agreed to the service. He went back out to his truck and a few minutes later and said that he had figured my ticket wrong. He said that he had charged me for extra time and took a whopping $30 off. I am sorry but I never in my wildest dreams would have expected Brad's to do business like that.
Pros: Came next day
Cons: No Estimate and Charged too much for simple job
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