I had my brakes inspected after observing a roughness when the brakes were applied. My tires were due for their next rotation and service and I requested the inspection as a part of this regular maintenance. I was told everything was fine. When I asked what had been the problem with the brakes, I was told the jerky response of the brake peddle was ""just, dust on the brake pads."" I didn't buy that and had them inspected at another auto repair shop in Salt Lake City that same day. The mechanic showed me the the brake drum with a large chunk of metal missing. It was replaced and I brought the defective drum back to Burt Brothers. The manager told me that it would not have been a safety issue anyway. No apology. No I will check to see who did the shoddy work. I was given the distinctive feeling that I was bothering him. I have not and will not go back. That was not the first time that I was treated poorly.
Pros: Local business
Cons: bad attitude - poor quality work
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