I brought my guitar in to get the intonation corrected. I was told it would be done in a few days and that they would call when it was ready. I called after a week, and they seemed annoyed . . . ""we'll call when it's ready."" I only called because I was told 2 days. I then noticed the repair ticket had a much wider time frame. Fine, no big deal. But when I eventually got my guitar after 2 weeks, the intonation was way off. I called and asked if they would take another look and was met with a clearly annoyed John Carruther. ""It's as good as it's going to be, but we'll take a look."" I brought it in and he worked on it for a minute . . . said he made a ""slight adjustment."" I asked . . . ""a truss rod adjustment?"" and he didn't want to acknowledge that it wasn't right in the first place and changed the subject. Bottom line, he corrected it in a half-ass quick and annoyed way, and my guitar is still not properly intonated. Wasted my money and time. I need to find somewhere else, this place suck.
Pros: know about guitars
Cons: annoying ""know it all"" personality and bad customer service
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