I used the restroom when I first arrived at the theatre. Because all of the lines were long and there were large signs posted near all of the cash registers stating tickets could be purchased at any register, I waited in line at the register nearest the restrooms. \r
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I finally reached the register after a 15 minute wait. The young girl at the register refused to sell me a ticket and concessions, stating she was only assisting with concessions for a birthday party. \r
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I pointed at the large signs on both sides of the girl's register, and politely reminded her I had waited in line for a long time. The girl reiterated that she was only assisting a birthday party and would not sell me a ticket or concessions.\r
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The movie I drove far across town to see was starting immediately. Therefore my only option was to leave without seeing the movie that was showing only at that theater. \r
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Forty years ago when I was approximately the same age as the girl, we Baby Boomers were taught to provide friendly accommodating service to customers. This girl couldn't care less if I would miss the first portion of the movie had I stayed and waited in another line. The large posted signs stating tickets are available at all cash registers should certainly be removed if this promise to customers will not be honored. \r
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When I attempted to phone a manager after leaving the theatre, there was no way to speak with anyone. After the number is dialed, there is only a recording with current movie titles and times.\r
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It is shameful indeed that young people generally show little or no respect to the public to whom they should be required to provide quality customer service.
Pros: Low price admission
Cons: Very long lines; rude and not enough employees
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