I had a problem with a drain/vent issue in a house and called to ask them to perform a service that I thought would help. Ann called one of their master plumbers who diagnosed the problem over the phone, told me he would be glad to come out to look, remove the toilet and mini-cam the line but that it would not fix the problem, and offered suggestions on what to do to alleviate the issue without major repairs. No charge. Try that with anybody else. The next time I need plumbing they will get the call and price will not be the consideration - You do get what you pay for!
Pros: Courteous and professional
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