The parts guys can't help you unless you know the part number. Absolutely no 'experts' there. This morning, I spoke with a parts guy about a stupid little light bulb that goes in the instrument cluster. The parts guy described the bulb he had which sounded exactly like my bulb. I told him I will come see him during lunch. Well, I get there and the guy isn't there. He didn't tell anyone that I was coming either. None of the other parts guys knew what I was talking about and couldn't help me. What a gaggle of idiots. The parts manager had no knowledge of older VWs at all! He definitely needs customer service training.
Cons: Customer Service is not in thier vocabulary.
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