we booked a limo for a surprise bacherlorette party from this company. We paid upfront for a set amount of time but were told that if we wanted to extend the time we will have to pay the driver. So on the day of the outing we extended the limo service till 3.15 we paid the driver the $100 in cash. When we approached the limo to take us back home at 2.35 the limo driver stated that he has to charge us for an additional hour and would not take us home unless we paid. We told him that we have paid him till 3.15 and 40 mins was ample time to reach our destination. If it exceeded the time we would give him more money but the distance was definitely not more than 30 mins away.The driver refused to open the door leaving 9 girls out in the cold. Finally when he did open the door he refused to leave and kept arguing with us till 3.00. He said we were drunk and we should pay. True we hired a limo service so we could drink and not have to drive home however not all of us drink or were drunk. We basically had to take our stuff out of the limo and cab it home. Honestly i'd give my money to a cab(even pay double, which wasn't the case) but refused to give him any more money coz it was a matter of principle. I think the driver was very unprofessional and inconsiderate. We did call the owner, Kevin and told him the situation from our cab but he hung up. We were home in 20 mins in a cab. Please be very careful of this business. There might be more negative posts here only because we were 9 disappointed women. Rent from this company with caution. We had a very bad experience and personally would never recommend this limo service to anyone. NO STARS SHOULD BE AWARDED to this business. On Monday after the incident, Kevin told our friend who did the booking that he will fire the driver Larry Troy and refunded the money for the extra hour. We got our $100 back but Tru Limo needs to check who they hire in the first place and offer employee training. (the limo driver never once opened the door for us- which we didn't mind but leaving us out in the cold was totally unacceptable) This is a service industry but this service was far below standard. Even though the money was returned, we still were inconvenienced and it was a bad end to a otherwise wonderful evening
Pros: nothing
Cons: too many- read below
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