We have had SDS in Brentwood for 3 years now. We are paying 26.99 for monthly monitoring. I called Kevin (the manager) since my contract was running out. I had hoped he would lower the rate to 10-12 dollars per month. Kevin said the best he can do is 19.99 per month with another 3 year agreement. I told him to cancel my service. He informed me that I would of had to contact them 30 days before my contract expired to cancel them. Since I did not I am locked into another full year at 26.99 with a possible 5% rate increase. I was very unhappy of their auto renewal business practice and expressed I would make other people aware of what they do. He said that is a 2 way street. I can tell people not to use Central Chemdry to clean their carpet. I have never cleaned Kevins carpet and probably never will. I cant believe the arrogance of the man. Trashing my business name for revenge proposes. I am sending a letter today canceling my contract. It wont take affect until a year from now but I don't want to take a chance of it AUTO RENEWING again.
Pros: Will call you back
Cons: deceptive business practice.
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