So where do I start?
If you get Brian, the owners son, as a sales person - ask for another. He is an arrogant used car salesman. He left items out of our contract that he said were in it and even noted the line items as if it was included but at the end it wasn’t.
On the day of the dig Brian kept telling his guys to go deeper and deeper, 5ft lower than what we agreed upon when we signed the official contract stating this will be the elevation/location of the pool. We kept telling him to stop, along with our landscaper, and he wouldn’t stop. He did this so he did not have to do engineering behind the pool. This cost us an additional 5k later in a 5ft high retaining wall.
Don’t expect them to help you after you sign the contract. After you sign you’re nothing to them but a number. Brian would not return phone calls and even several employees at Premier itself complained about him to me. It’s sad when those you work with side with a customer they don’t know.
The plans were not kept in sync with the work that was done. Due to this and Premiers’ poor customer service, almost a year later we finished our final inspection.
The people who came were specialized but our rep Brian never communicated anything to them and no one had any idea what was going on. So I took over often times and had to stay home more to manage his project. For example, we had an upgrade to add one more pool light. The independent guy came out while we were not home and placed it 6 inches from the other and pointing in the same exact direction. Now what is the point of adding a light and pointing it in the same spot in the pool? This guy clearly has no idea what he is doing.
Bottom line, they will give you the lowest price in town. But trust me you will pay in the end by either additional expense from them cutting corners or pure frustration.
Pros: Low Price but at what cost?
Cons: Bad Cust Service
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