I booked a facial at Gemvie, to take advantage of the SpaFinder deal days this past week. This medical spa is not what I was expecting. The facial itself was descent, I give them that much, but I didn’t like the staff that attended me or the environment there. I thought that it being a ‘med’ spa it was going to be nicer. The girl at the front desk - who probably was not older than 18 - looked like she had just gotten up. The lady who did the facial was not professional.. she kept making lots of noise: set up an alarm clock (I am guessing to keep track of the time) that was making more noise than the background soft music. She was opening/closing drawers carelessly. If I didn’t ask what products she was using on my face she wouldn’t have said a word (her greeting was actually ""are you ready?"" when she walked in the room). At the time of the extractions the lamp she put over my head kept making this quaky noise the many times she moved it around my face. I felt it was about to fall on me for a moment. And towards the end of it all, when this lady put the last mask on my face, she left the room for what felt FOREVER… I was about to get up and go check if they had forgotten about me when she walked back in the room.
When I came out the facial room, and walked towards the bathroom, I noticed the same lady who did my facial, seem to be setting up a washing machine to wash towels!, so no wonder she left the room for a good 15 minutes towards the end of my treatment.
I felt like not even tipping her, but felt bad because she was pregnant.
I am not a spa expert, but I have been to quite a few spas and I will definitely not go back to this one. And do not recommend it if you are looking to have a relaxing spa treatment after a long day at work.
If this is how they do with all their customers (maybe it went like that with me because I was using a spa deal) I don’t understand how they stay in business.
Pros: descent facial
Cons: too noisy
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