I would not be surprised if these guys were trained by Scientologists.... We called several times before we made the decision to visit this dealership (over 60 miles for us) each time we talked to the same person on the phone but when we arrived at the dealership nobody seemed to know this person. Nobody made any attempts to find out about this mystery employee. At this moment we should have left their lot. At this point we should have already known what kind of dirty games they play.
Naturally, their advertised offer (confirmed several times over the phone by Mr. Mystery) was not available, but they would ""get us into something close"" this ""something close"" naturally would have turned out several thousand dollars more expensive than what made us come to their place. Again, at this point we should have said ""good bye, it was a pleasure frequenting your establishment"". Somehow we were still there in their office, listening to their sales pitch, all kind of promises and then, suddenly it was ""if we do this and that for you, would you commit to the deal ?"" They actually charged my credit card $ 2,000.- for this ""commitment"" before they had explained any details like interest rate, number of payments, total amount financed, etc. etc. We had not even seen a purchase contract. The only number that they would disclose was the exact amount of the monthly payments, anything else was ""I don't know, usually it is somewhere between 60 and 72 months..."" What made us decide to escape from this shark fish tank was the sales person's explanation ""By law you have to take possession of this vehicle tonight, you are not allowed to leave it on the lot for the modifications that you have requested.""
What we learned from other reports it seems like it is essential for their business that the customer takes immediate possession of the vehicle, I am guessing that there are legal reasons, probably there is still a way how to dispute the purchase contract before taking possession of the vehicle. Well, finally we did the best what we could do and after reading all these horror stories I start to understand who we were dealing with - when we walked out through the door a bunch of sales people followed us, I could not even leave the lot because someone was holding the open passenger side door and would not let my wife close it. On the way home they called on my cell phone and tried to order us back ""You have to come back, otherwise we can't reverse the credit card charges."" (I already filed a dispute with my credit card company). These people try to play the ""authority game"", take control over you, tell you what you have to do. Have fun with this business !
Pros: Shiny new good smelling cars on their lot
Cons: Bait and switch, high pressure sales tactics
more