Though I didn't book with them, they were very helpful as I tried to find a fare to the UK at short notice (like letting me know that bereavement fares no longer exist on international trips, for instance and that the reason my own searches kept coming up so expensive were that I was trying to travel during spring break).
I would use them again. Well worth the booking fee if you're in a hurry and need specific and knowledgeable help.
Pros: Very helpful
Cons: None that I know of
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