I ordered a basket at 2:17pm to be sent to my daughter that lives less than 10 miles from the store. I paid an extra $20 to have it delivered the next day for her 30th birthday. At 5:30 the next day it had not arrived. I called the store and the rep was very nice and tried to get the basket to her before she left at 6pm. He told me there had been issues with shipping and I would be refunded the shipping cost since she didn't get the basket until 3 days later. I received another all from Customer service telling me that it was basically my problem because they tried to deliver it but she had left. (this was after I called) Very rude, very hateful. For $20 they threw away a customer that always liked their products and spoke highly of the store. No more.
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