We made two expensive purchases at this store and regret it profoundly. We hate to think about the day when a friend mentioned it to us and we decided to go there.
The first item arrived with the package open, was 3 years old, completely dirty and damaged. The owners acted as if they didn't know they had such an item in their store and said they would order a new one. It took the item too long to arrive. When we called to inquired regarding its status, they kept passing us from one person to another. Each one of them gave us a different ETA. Needless to say, we were very frustrated. On the good side, they gave us a small store credit.
We decided to give them another chance and order one more thing from them. It was even worse. They lied about the ETA so many time, even about the fact that they have never carried the item in the store. They didn't honor the agreement of the return and full refund.
The old lady in the store was very rude, unapologetic, she even dared to tell us where to shop next time and wanted to know when was my due date. All this shows how unprofessional, unethical and terribly is she and other employees are in her store.
We are never going back and told all of our expecting friends to stay away from that horrible store. We found the same things, even more and for cheaper at other store in Twin Cities as well as online.
Cons: Terrible Customer service
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