As promised, here is my follow up:
DON'T USE THESE GUYS!!!!!!!!
The manager told us they would have someone at our place on Wednesday between 8 and 10 to assess the damage and try to repair the couch (probably because they already charged my credit card $650). The service guy called at 10:30, informing me that his van broke down and that he would come some time later in the day.
I called the manager to ask him what was the problem? He told me ^&%$ happens. Not the answer I was looking for. We have hired another company and we are sending these guys the bill.
Pros: Successful at ruining a $2,500 couch!
Cons: Successful at ruining a $ 2,500 couch ;-(
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