Too bad no stars isn't an option. We have had a service contract with this company for 10 years and are not renewing it after our recent experiences with them. We had a problem with our AC and had a technician out to fix it last week. He didn't install the part properly and we were without AC for almost a week. He returned on Saturday and explained there was a loose wire in the part he installed. He tightened the wire, without ever apologizing for his original mistake or for the inconvenience caused to us having to wait around for another service call.
Cons: Rude, poorly trained technicians
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