I bought my wife engagement ring here 3 years ago. It has been falling apart, diamonds falling out, ring mis-shapen. I sent it in to them to look at it, since the wedding band we had custom made to go with this ring show ZERO ware it seems odd to me how terrible this 3 year old ring looks. They told me my marketing executive wife is ""hard on her jewelry"" and we would have to pay to have the setting replaced. Then they sent the ring without my approval to the manufacturer to be repaired (not replaced). That was 3 weeks ago and I cannot get a straight answer out of them as to 1. when the ring will be re-set and 2. whether they or the manufacturer have any intention of standing behind their product. I have to call them everyday to which they tell me they are waiting on a call back from someone. They refuse to give me the contact information at the manufacturer and never call me back. I'm getting ready to call a lawyer.
Pros: Good prices on some great jewelry
Cons: Does anyone actually follow up on ANYTHING here?
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