We arrived at 1:30 for Lunch and there were 4 parties ahead of us waiting in the holding area. A young lady took our name. It looked like there were about 10-15 tables open but none clean. We waited for 10-15 min and were the last waiting. The hostess was clearing tables. The staff and manager were rarely seen. People sitting at their tables with dirty dishes in front of them. I saw one man chase a staff member across the room wanting to pay his bill \r
Two men walked in while we were waiting to be seated next and asked if there was a line or if they needed to put their names in. The hostess finally came back and she seated them ahead of us and immediately upon her arrival. I will not dwell on this because it is not the worst of the situation but I felt discriminated against and I will not elaborate further about it you can use the worst of your imagination on this. \r
We were finally seated but were without menus or water. We sat for about 5 min and finally the manager came out and she apologized for the wait. She brought water and told us who our waiter would be. We waited another 5 minutes and I decided to get up and look at the buffet. It looked tired and hotel pans were empty. Clearly menus were in order. We asked the hostess for them but she had none. She went to a table of ladies that were finished with their meals and took theirs. \r
The waiter finally came by and took our drink order. He briskly disappeared, came back a few minutes later without the drinks, walked by us and started to talk to another table. 40 minutes after we walked in the door, we walked out the door. \r
New Orleans is a great city filled with people who are proud of their restaurant industry. We have never experienced anything but warm and hospitable service until yesterday. This was the worst experience at any restaurant anywhere. I would move on to any of the wonderful restaurants this city has to offer and skip this nightmare.
Pros: Beautiful and historic restaurant
Cons: No service, no hospitality.
more