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BAD customer service and Money hungry!!! - Review by citysearch c | Dana's Transmission & Automotive Service

Dana's Transmission & Automotive Service

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BAD customer service and Money hungry!!! 2/12/2010

I called on a qoute for service and they gave me a great price and even said they would tow in my car at no cost to see if it needed anything else. I asked if I would have to pay the tow bill if they ended up finding something else wrong that cost more than I could afford at this time and they said they would NOT charge me for it. Well my $794 out the door estimate turned into a $1225 plus tax... So I said to hold off on the repairs and park it until I found out if I could find a way to get extra cash. They agreed and said to keep them informed. I called the next morning to let them know I wont be able to have the car fixed right now and would like my car back at home where I felt safer keeping it and would bring it there when I have the money to fix it. He agreed but said I owe $200 to cover the tow bill. I had it towed not even 10 miles and I also brought up the fact he said he wouldnt charge for towing. I called the to company he had tow it and thy said it was only $117 for the tow.... Keith, the main office guy at Dana's, repeatively called me a moron also while I talked to him. I ended up going in and paying the $117 PLUS extra taxes he added to it so i paid $132... Even though he tried charging me $200 for a $117 tow bill.... I got myself a tow dolley and towed it myself.... Im done dealing with those conartist jerks!!!! Pros: Nothing!!! Cons: Scamartists!!! more
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