After calling for service on our furnace and being given a 2 hour window for the tech to show up, I waited all day for him to arrive (6 hours after window had expired). Once on the job, he quickly determined that there were 7 cracks in our heat exchanger and that he was ""obligated"" to shut the system off. He claimed that he had never seen that amount of damage to an exchanger, and was quick to quote a price for replacement. Not only did he size the old & new furnaces incorrectly, the price was more than twice what we ended up paying another contractor. Although he was professional and knowledgeable, I believe this company's sales tactics are questionable at best... To top it off, once the new contractor removed the old furnace and inspected the heat exchanger, there was no damage/cracks whatsoever. I recommend getting a few quotes to compare with AAA!
Pros: Professional
Cons: Very Expensive
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