My dear husband made a special trip to Mastro's one month in advance to pick out a table for our special celebration. He requested a corner table and was shown Table 410, which he liked a lot. Imagine our surprise when we arrived and were shown to the table next to the corner table, where another couple had just been seated. Requested to speak to the manager about this, and listen to this lame explanation - ""Oh, we put another table along this wall, so now the corner table is 411and you were reserved for table 410!""\r
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Decided not to question it futher and get on with our anniversary celebration, which just went DOWNHILL from there. Drinks and appetizers were fine, but my husband ordered his $53 steak medium rare and it CAME OUT BURNED. Unreal they charge $40-55 for a steak and can't even cook it right. \r
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They took both steaks away and we took a break and went outside. When we returned, we were told our food was ready, BUT we also ordered portatoes au gratin and they got that wrong, too, and brought something else instead. At that point, we had been there 2 hours and had not eaten. The ""General Manager"" came and offered ""anything to make you happy, how about a hotel room next door?"" Whatever, Buddy, you ruined my Anniversary Dinner and I just wanted to go home and forget I ever darkened your doorstep.\r
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SAVE YOUR MONEY ON THIS OVERRATED AND OVERPRICED ""STEAK HOUSE."" THESE PEOPLE NEED TO CALL THEIR PROCTOLOGIST AND HAVE THEIR HEADS REMOVED FROM THEIR ASSES.
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