Do NOT Shop here. We bought a new home in July '09 and spent about $10K also have had at least 5 visits for each appliance we purchased there which still are non working or still have issues they have not been able to fix;
Electrolux Trio Fridge
GE Front Loader washer/dryer set GE WCVH6800JMR
They never come with parts and it takes weeks to get on their calendar because they only have 1 or 2 service people left on staff who need to drive up from the cape. It takes several service calls for even 1 issue as they call the mfr from the home to diagnose then need to order parts - they have no inventory of parts on hand. Even after several service calls on the same issue with a non working fridge or washer or dryer you get back at bottom of queue - there is no sense of urgency or escalation. Often the people cancel or miss the 4 hour service window significantly once you do get an appointment.
Washer is now not working again and we still have issues with the fridge.
The woman who answers phones from the cape is extremely rude and unknowledgable. The service manager is unsympathetic and does not go out of his way for customer satisfaction. I asked on round 3 of visits to just replace the appliances and they are ignoring my requests.
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