My husband and I went to Sands to look at a used car they had advertised online. We called before we went and spoke to the Internet Sales Manager Bill McDowell who assured us the vehicle was there...When we arrived at the dealership a couple hours later lo and behold the vehicle we wanted was mysteriously sold....We were assigned a slick salesperson and never did see Mr Bill during the sales process...\r
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Dawn our salesperson promised us everything verbally and we ended up buying the vehicle with a We Owe for a minor repair and also promised to detail our vehicle the next day when we came back since it was late and service was closed. She also told us that we had 3 days to bring the car back if we were not satisfied. (i found out later this is a lie and AZ does not have a 3 day return on automobiles) \r
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Funny how during the finance transaction our We OWE paperwork dissapeared and we were rushed through finance so quickly im not sure my husband even knew what he was signing...They only put my husband on the paperwork when we were BOTH the buyers. \r
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We called the next day to alert them of the finance error and never got a return phone call. we then went to the lot and were told i could not be added on the deal b/c of my credit score was too low. We then went to our credit union and got financing in about 15 minutes...HMMMM \r
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During the detail process our floor mats dissapeared and most of what we had asked for was not done.\r
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I feel terrible about buying a vehicle from this dealership and would never do it again...I DO NOT trust a word that comes out of anyone's mouth that is associated with this place and have yet to see them actually come through or make good on anything they have promised. \r
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Please DO NOT BUY from this dealership...I hate my car now because of the horrible experience I had to endure at this dealership!!! Saving a few dollars is just not worth the loss of integrity...\r
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Gullible in Glendale
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