Usually I am not responding to comments made by our clients.
Every business loves the positive ones, however from my view the critical are the one which help us improve our services. Comment made by Diana simply are not truth and hurting our crew.
Krystyna's European Spa has been on the market for over 10 years and has in its books few thousands very happy clients.
As in any business it happens that we have client that is not happy, for any reason. In every case we are trying to solve the problem to client satisfaction, either by discounting service, or offering it free of charge.
That happened in your case, Diana.
Lets take look at the facts:
On August 31st you've had European Facial (1.5 hr.) for $95.00 at our spa.
Few days later you called the spa, claiming that you are unhappy with your last service.
Receptionist refereed this call to Krystyna and me.
I did authorized 15% discount on your next service, based on the fact that all of our technicians are very talented, and she spent with you 1.5 hr, using all product prescribed for European Facial.
Krystyna tried numerous times to contact you via phone, but your voice mail box was full and didn?t accept any messages.
You've had scheduled European Facial on October 20th at 9:30 AM, which was confirmed by receptionist on October 19th at 1:45 PM.
You didn't show up, neither canceled your appointment (you should pay full price for that).
You came in for the next appointment on October 27th .
After that appointment you told the Receptionist that you refuse to pay.
Receptionist called Krystyna, which tried remedy the situation by offering 15% and later 20% discount.
You didn't accept discount and at that time Krystyna told you that you do not have to pay.
You accepted that gesture, yet are still smearing our business and honest businesswoman.
The only person who raised voice, was you.
Please visit us and be the judge.
Ziggy Ejsmont
Spa Director
Krystyna's European Spa
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