I'm glad I didn't read any of the reviews on here before I went to David's Bridal in Glen Burnie to look for my dress! My experience with the associates and service at this store were very different from the negative reviews posted here. I think a lot of women go into dress shopping with a princess mentality and want more from a store than what it is: a STORE where one must shop for what one wants. Half the fun of my experience was going through racks of dresses with my mom and axing most of them. It IS supposed to be a fun experience, but only if you make it one.
Regarding my own experience (which was fantastic), I started off the right way by making an appointment ahead of time to make certain that someone would be available to help me (I can't imagine why some would not do this); I had also already completed registration online prior to the appointment so that was all taken care of.
My associate, Molly, was wonderful! She was sweet and sincere and seemed genuinely to care about my satisfaction with my dress (she also respected my limited budget, which I liked). She was very involved in my searching process and helped me with every dress, even going so far as to fetch veils and flowers for me to try on.
Even when I had found my dress, I was still feeling unsure and wanted to look elsewhere, so Molly gave me her card and absolutely no pressure. When I returned to David's several weeks later, Molly immediately recognized me and immediately found the dress I had tried on last time. Again, I found the customer service to be pretty outstanding and walked out completely satisfied and received my dress a week later.
I could not have been more satisfied with my experience! I recommend making an appointment ahead of time and going into the situation with a sense of fun and you'll have no problems whatsoever.
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