I went to Best Buy in Colma on the 1st of December and bought a Sony laptop. I spend 825.00 on that and when I took it home, the packing was missing the laptop battery. I thought that was a bit unusual and took it back to the store. This is what happened??? I went back to the same store and requested to talk to a manager. I explained him what happened and he tells me that he can not do anything about that. I was shocked, spended $825.00 buying this laptop and I can not even use it. The manager?s name was Richard and I don?t think he belongs there. I am a rewards member with Best buy and shop with them for years. If I had to buy something, the only place I went to was best buying but not anymore! After what I went through. The frustrating part was the way the manager talked to me. I request him if I could talk to someone higher then him. Mr. Richard tells me that he is the only one but that is not right, there should be someone higher then him. I felt that I was not treated right and this smart Manager tells me to call 911 if I needed help. A store manager tells me that. Few words about this 911 number is for emergence only and if a store manager does not know that then he is a danger to his co workers as well as his customers. I don?t know how best buy picks this managers but I think that they need to work on that. I will never go back to best buy and I am sure that I will tell everyone what service I got at the Best Buy store in Colma, CA
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