I called up houston safe and lock after having my husbands lovely dog broke down our back door (she weighs 120lbs) I was so angry that I was going to have my frame replaced and the hardware on the door. I called a few locksmiths and they told me that since it was noon on a Saturday I was going to have to pay over time rates and higher service call fees. One guy quoted me 145 just to come out! I called Houston Safe and Lock and they didn't even mention over time hours and only charged me a regular price service call fee and to come out and change the hardware on the door. I got pretty lucky because the other locksmiths I talked to told me that I would need someone else to come out and fix my door (this was before they even looked at it) and when the tech from Houston Safe and Lock got to my house he said that the door was easily fixed and he would be happy to fix it at no charge. He did tell me that the reason why my dog was able to bust it down was because I have crappy locks on my door and then he told me about the High Securtity Locks that his company sold and how the deadbolt would be hard to "kick in" (or in my case ram in- seriously I put her out and made a phone call and she busts the door down). My husband I made a trip later that day to the shop and they had an amazing selection of high security locks and safes. I was amazed at how many keys they had on the key wall! My husband and I did upgrade the locks on our doors and they came back out later that day to install them (on a Saturday) and I still didn't get charged over time fees. Great shop that doesn't want to rip you off!
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