I had troubles with my 50 inch plasma television (2008 model). After a call to the manufacturer (television had one week left under warranty) I was contacted by Masters Touch whom promptly set up an appointment. After a short visit they determined that I would need a new plasma screen. The screen was on backorder but when it arrived they called to schedule a repair date. After an amazingly efficient visit, I was up and running. However, the new panel was faulty (Obviously not Masters Touch's fault.) After a return trip for diagnosis the guys went back to the shop to deliberate how to rectify the situation. Here is the best part. Later that day, I received phone calls from both Masters Touch and from the manufacturer. They informed me that they were going to send me a brand new 2010 model 50 inch plasma. My new television is fantastic - much narrower (at 1.4 inches thick) than the old one. Many thank you's to Masters Touch
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