Our builder used Airtron for our heating and cooling units. When they both had to be replaced within the warranty period we decided to purchase their extended warranty and maintenance plan. I have once again waited on two separate days for the tech to show without so much as a call to say they weren't coming. When I asked to speak to a manager I was told he would call me. No call but the next day a technician came out *unscheduled* while I was at work and my teenage daughter was home alone!!
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