I was very disapointed. I got my unit august 2009 and had the service contract. My unit stop having heat sat nov 6th 2010 I had them come over. They found 2 parts bad in the unit. I had to pay $193.95 I was very shock as it was in their brand new unit. I was 2 months pass my year as for labor cost. So I had to pay what a rip off. I feel it was their problem because they should stand behind their product. They said I got 15 percent off because I had a service contract, big deal. I am very unhappy over it I will never call them again for any kind of service. I will call someone else the next time something go wrong with my brand new unit!
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