Following 9/11and a FEMA inspection I went to Desco for a HEPA vacuum and air purifiers.
While with my salesman I overheard another transaction and learned Desco was offering downtown residents a special deal on a particular Miele.
My salesman knew I lived below Canal on the west side, yet hadn't mentioned the special.
I asked about it and after showing it to me he persisted in trying to steer me to $$$ models and up-sell me on accessories - - a $200 separately powered carpet attachment for hardwood floors and a low pile rug?
A few years ago the cord reel on the machine developed a problem that I was able to fix on my own without replacement parts, after Desco had told me it would be $65 for them to look at it.
Two weeks ago the problem recurred more dramatically & I didn't have luck repairing it.
I found the part online from various Miele dealers for $103.30.
I called Desco and was told they could fix the existing 9 year old cord reel for $119, by replacing the coil spring (an inexpensive component of the cord reel), or they could sell me a new cord reel for $189.
Because consistency is a virtue they earned the one star in my review.
I then called a place in Williamsburg. They had the cord reel in stock and I picked it up the next day for $105, with tax. It only took 10 minutes longer to get there than 14th St., and there was no line.
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