This is possibly the worst Best Buy I have encountered. Their customer service desk in manned by one employee at a time. Imagine that when there is a return line. I tried to trade in video games and not only do they treat you like you stole your own games, but the service desk workers have no idea how to work their own trade in program software. After 45 minutes at the service desk I was told that the computer system is having trouble and that I would have to come back. What? It took you 45 minutes to figure that out? Not to mention, we tried getting a manager to come up front several times. One finally came but was no help and she told me that she was new to the store and that she did not know the software herself. Needless to say, I left there a little annoyed. Find another Best Buy for your own sanity.
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