I've always been a bit concerned about leaving jewelry to be repaired due to bad experiences in the past. Furthermore, I've always felt many jewelers are flippant when it comes to these repairs stating ""no problem"" ""we'll have it repaired in 2 days"", no problem! I recently had a stone remounted at a local jeweler only to have the stone fall out 2 days later. I was referred to Benjamin & Co by a friend and so I visited the store and found it most satisfying. Not only did I work directly with the owners who genuinely cared about my concerns, but I was impressed with their process for taking in items for repair. First they analyze the problem and gave me a realistic timeframe for repair, then they took a photo of the item documenting its condition and when I picked it up they had made a critical change to the setting that involved more time and labor than we had originally discussed( without additional charge) insuring the stone would not fall out again. I would highly recommend Benjamin & Co. to anyone looking for a professional jeweler.
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