It was an absolutly awful experience.We had a $25 gift certificate from a website and were excited to try Russo's. My husband and I went with our 6 children. We were seated right away and that was the only good thing about the dinner. First the chairs were covered in black duct tape and very hard to push in and out. There was nothing to entertain our childern such as crayons and paper, which would have come in handy since after we placed our order we were waiting a good 40 mins for our food. The service was awful, we were never asked if we wanted any refills and good luck trying to flag down a waitress to get one. Once our food did arrive, it wasn't good. Three of the kids ordered chicken tenders and they were from Gordon Foods. My son ordered plain spagetti noodles and my other son had a cheese burger. My husband and I had lasanga. How did that order take 40 minutes when we were only one of three parties in there?!None of the food was homemade, it was all prepackaged. We were there for a total of an hour and half and most of that was done waiting for our server or on our food.When the bill came we were furious, you had to pay seperate for the childrens drinks and the first adult soda was $3.88 and additional refills were over a $1 and some change. We paid $50 AFTER the discount. We could have paid that same amount without a coupon at the Olive Garden and had a better meal and better service, hands down.
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