I attempted to transfer my file from one location to this location. Over a period of 11 days, I called their office, I'm not sure, but close to 20 times with no answer. As per the request on the office's outgoing message, I left my information and was instructed my call would be returned shortly. No return call. I called Customer Service and had a ""customer care"" ticket placed. Four days later, still no return call. The lasers are weak, the service level is horrible making it extremely difficult to actually make an appointment - ensuring that you simply won't be able to schedule enough appointments to eliminate the hair in the contract time (making an overpriced service even more overpriced when you have to schedule additional appointments after contract for a fee). The ""techs"" don't seem to have been through much training, and in many cases are unprofessional indicated by the ridiculous turnover. One tech even vented how terribly they are paid and overworked. Bad management, terrible company, ripoff alert...
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