My local Sears store saved me. I had been traumatized, brutalized and hit over the head by Sears ONLINE trying to find a remedy regarding my malfunctioning high end Whirlpool refrigerator.
It was a nightmare to say the least! Sears Online services sent out a tech that didn't know one thing about my new refrigerator and customer service treated me like ... Yep we got your money, tough luck lady! It took hours and hours of wild goose chases, rude treatment and hang ups.
As I approached a nervous breakdown regarding said refrigerator and the lack of support not to mention the rude and unprofessional treatment from online Sears, I called my local Sears store and talked to the appliance manager, Kate.
Without hesitation, Kate and her team came to my rescue. What an example of how to build a loyal and lifelong customer. As a result of my horrific prior experience, I have forbidden all of my children and their children to NEVER buy anything online from Sears and only deal through Sears locally. They are the BEST! Thank you and I will have a good night's sleep tonight!
Jill C., Salt Lake City, Utah
more