My timing belt on my 01 Passat had broken while going down the highway causing major damage to the motor. I had the car towed to a VW Dealer a mile from where I broke down. They quoted $5k for the repair. I faxed him the quote details (no price) and he gave me a price without even seeing the car. He He saved me 20 which was $1,000 and the car has another 100k miles and is still in the family. Greg and his team really are the best.
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