So I was on my way down the driveway at 7am this morning with my trash and overflowing recycling bin. As I approached the end of my driveway the recycling truck drove right on by. Figuring the driver saw me putting this out there and being at an intersection in my subdivision that the truck circles around through and figuring the driver would have clearly seen me lugging this goliath bin to the street I didn't think twice about needing to chase the driver down. Only to get home and see that it was left sitting there on the curb. Now I may have been in the wrong for not getting this out until slightly later than normal, but this is far from the first issue I've had with this company. Almost a year after starting services I received a summons from the city for failure to initiate trash service. I contacted the company and they said I had nothing to worry about. Only to find out several months later that I now had to appear in court or have a warrant issued for failure to appear. Needless to say it was eventually cleared up after much grief and frustration on my end. Several months later, and about this time last year I had several water logged rotted (empty) yard waste bags that I had placed in my normal garbage. When I got home later that day they hadn't picked it up. I inquired why with a call to the customer service line and they said becaus I had yard waste in my normal trash. After going through several different reps advising these were merely empty rotted bags I was told that I should take them out and put them into a black plastic garbage bag to avoid this complication in the future ( The morale of this story being advised to "disguise" my garbage or anything that shouldn't normaly go into garbage so it would be picked up without question) I was eventually able to get a manager on the phone who agreed to pick up the trash within a day or so. Not exactly the environmentaly friendly message the company would like to try and promote, nor something I'm sure the landfill owners/municipalities would like to know is being told to customers. I'm not saying that all the employees of this company have issues, but there are definately a few bad apples in the bunch and the seem to continually service the route I'm on.
Disappointed once again....
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