I recently purchased a pre-owned vehicle from Elite Motors and found my experience to be extremely unprofessional. I strongly recommend that you look elsewhere for a pre-owned car. My suggestion is to work directly with certified pre-owned manufacturers who stand behind their certification and warranties. Consider yourself warned - dealing with Elite Motors is the same as dealing with a private seller. Here's why - AFTER I had signed all financial paperwork, I was informed by their finance guy that they only had one key to a vehicle that I had just paid 45 thousand dollars for. To purchase an extra key costs $350, but Elite Motors was adament in their position that they would not cover this cost! Their view is that they only recieved one key so that is all they have to give out!! One would think that a car company looking to build customer loyalty and satisfaction would be willing to spend $350, especially after a customer just spend fair market value for one of their used vehicles. What made the situation worse was the unethical way that they proposed that I go about getting an additional key. They said that since the car was only a few years old I should sign up for the manufacturer's annual key coverage insurance. Once I was enrolled, they suggested that I report that I had lost a key in order to get an additional one! It is amazing to me that a car dealership would suggest such a scam. A better and easier solution was the one that proposed - try and reach out to the person who had traded in the car that I was now purchasing to see if they had any of the extra keys laying around (As a new luxury car, the original owner would have received 3 keys). To my knowledge, this was not done, and I never received a follow-up call or e-mail stating that they had tried to contact the previous owner. I had specifically requested that they follow-up with me on this point. Another minor detail that made my experience unpleasant was the poor attention to detail upon picking up the car. As an example, upon entering the car, I noticed old food (potato chips) that was present on the floor between the driver seat and middle console. Bottom line is this dealership does not take any steps to earn your trust and is completely unprofessional from start to finish. After this experience it comes as no surprise to me why used car dealerships have the bad reputation that they do. The service, and manner in which Elite Motors conducts business, strongly suggests that they are completely deserviing of this bad reputation.
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