I'm a Business Owner and this innocent guy on training came over to offer me Cbeyond, Being on Sales for so many years felt that this guy needs his first contract so I gave him a chance.\r
Worst mistake ever, the hardcore bulldog closer came next with the contract, sounds good at the beginning and signed up on beginning of 2010\r
Told me I can transfer my 1800 number to them—NOT TRUE\r
Told me I can transfer my efax to them – NOT TRUE\r
Told me that the online receptionist has the feature English and Spanish NOOOOOT TRUE\r
Told me that my internet was going to be faster – Not True (and I have the proof from speedtestdotnet)\r
TOLD ME I WAS GOING TO SAVE 100 A MONTH – NOOOOOTTT TRUE (Rep forgot to mention the taxes)\r
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So after two months and Cbeyond was unable to deliver what they promises I ask to cancel the contract, and they said NO, all those features are additional services and are not including on the contract and If I need to break it I need to pay all the 3 years contract. Almost 12,000 a year. And their contract is just a few pages long, enough to be general so you can’t break it.\r
I felt these vultures took advantage of me.\r
The Rep looked in to my eyes and told me Client satisfaction is our slogan, if you are not happy we will happy to cancel the contract for you. NOT TRUE, NOT TRUE AT ALL, I FEEL SO UNHHAPY THAT I ALMOST CRY OF ANGER.\r
But I will tell to every single business owner in Not to sign up to CBeyond. My goal is one Business owner a day for the remainder of my contract (at this point 1005 business owners left)\r
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