I was fuming. I got out of the chair with the most excruciating pain and tried to walk out of the hospital. I walked down the wrong way and ended up by the doctor/nurse station. I walked right past it and guess who I saw? The DOCTOR. And he was stating there in the station chit-chatting with whoever was there and LAUGHING about something. I was brought back by someone there and they explained that I had to sign some waiver which I did and got the hell out of there. Here's the kicker, when I was waiting to see the doctor in the ER, I overheard one of the patients in the room across from mine (it was an elderly lady in pain) and I don't want to get into the whole conversation, but the one part that rubbed me the wrong way was when the nurse told the patient that there are other patients in the ER and she's not the only one that he has to tend to so she just has to deal with it. I heard her crying after he left. I don't know which nurse it was because the curtain was closed and he walked the opposite way of my room. I then proceeded to the front of the ER where the lady screwed up my name and asked the nurse or doctor (I'm not sure who it was because they were dressed in a doctors scrubs and not a nurses, and I asked who the director of the hospital was. He asked me of which department and I told him I wanted to head of the entire hospital but he said that each department had different directors, so I asked for the ER director. I asked for the name and all he gave me was the direct number for the hospital and told me that they would tell me who the director was. I asked him ""Don't you know who the director of the ER is??"" and he then told me that he did but still wouldn't give me the name. I asked AGAIN who the director was which then he told me that it is Janet Shepard. I told him to write down her name under the phone number he gave me (which I know bothered him for some reason) and he reluctantly did. After that horrible experience I walked out to my car and my husband was waiting for me in his car since the nurse told me I was unable to drive. As I was standing there explaining what had happened in the ER I saw maybe 6 or 7 security guards gathering up at the front of the ER entrance pointing in my direction. Then one of the security guards came by and wanted to know what happened. He listened to my experience and was very sympathetic to it and told me that I was doing the right thing because MANY patients don't get treated with the respect and compassion they deserve and too many of them don't say anything to anybody. After that whole ordeal, and since I was still in horrible pain, my husband drove me to Mercy Gilbert Hospital and what a difference!!!! I know that the same doctors that work at Chandler Regional also work at Mercy Gilbert, but the difference in care was like night and day. They were extremely caring and compassionate. The doctor that I first saw there did a few motor tests with my hand and arms, checked my lymph nodes, and actually checked my back to see where the pain was (which the doctor at Chandler didn't even bother to do). The doctor ordered an IV with pain meds and my pain was almost instantly gone. I wasn't 100% pain free, but about 80% which was just enough to take the edge off and be relaxed enough to where I was able to actually move around and not be bombarded with excrusiating spasms. The petite blond doctor was a saint and was very compassionate to my needs. She ordered a CT scan to make sure it wasn't something more serious than just muscle spasms (which luckily it wasn't). She sent me home with three prescriptions and I am now doing a LOT better. The doctor at Chandler Regional didn't even order any tests when I first came in and just let me sit in pain the entire time I was there. I do not and will not ever recommend Chandler Regional Hospital for any kind of care and will be filing a complaint with my insurance company and will also be in contact with the Director of ER.
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