I was interested in a 2008 Audi A4 listed by Richards Motor Cars in Malden MA and called the dealer late Friday afternoon to verify that it was still available and to schedule a test drive early Sat. morning. I spoke to Rich Fonzi who seemed aloof, but confirmed the car was available and set up an appointment for the next day between 0930 and 1000. I drove 1.5 hours and arrived at dealer at 1000. I was greeted by Rich, who said he would get the keys and bring the car out front. After about 15 minutes of searching and not finding the keys he made a phone call and told me that the car was brought into an Audi dealer for service earlier in the morning and it would not be back that day. He offered no other details. I mentioned that I specifically called the previous afternoon to insure the car would be available. He didn?t seem to care. There were no other customers in the showroom when I arrived so there?s no excuse for him not looking for the car when he arrived at 0900. Had he been on top of the situation and known the car left the lot in the morning, he could have called me and I would have returned home after only 30-40 minutes of driving. Had he done that and given me an explanation on the nature of the service call the car needed, there was a good chance I would have gone back the following Sat. or gone back to view other cars in the future had this particular car been sold. I told him I would not be coming back. His only response was, ?I know?.
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