I had a terrible experience when choosing Norwest to replace my kitchen countertops. They have you sign a form stating they are not responsible for backsplash damage when installing the countertop. I"am thinking OK, If they crack or break a tile or 2 during installation I would understand. I have a few extra tiles in the garage. You can imagine how suprised I was when I came home from work and seen the countertops were installed but, every 1st layer of my backsplash tile was removed with with holes in the sheetrock. Futhermore, instead of lifting my oven, they dragged it over my wood floor scratching the floor permanently. When I asked my 18yr old son what happened, he said they needed to remove the 1st layer of tile to install the countertops and if he would OK them to do so. My son told them it would be OK if they fixed the tile back like it was and they said they would. I"am thinking ok they will be back in a couple of days to fix the damage. I didn"t here from them for days so I called them. Tell told they were not responsible for the damage to the tile of the floor and would not fix the damage. I had to hire 2 contractors to fix the damage at 1400 dollars cost to me . Now they are suing me for the balance I owe them and I hired a lawer to counter sue them in district court for there damage to my home. I suggest that you avoid Nortwest building supply at all cost less you experience what happen to me. steve faulk
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