My family's minivan got a flat. We had the car towed to the nearest Toyota dealership. The dealer informed us that we would have to pay over $1,000 and replace all four tires. My wife and I decided that we take our car back to the dealership from which we purchased the car. We called the gentleman that sold us the car. His name was Clay Parulski. Before we arrived at the dealership, Clay had arranged for the manager of the service department to greet us. Thanks to Clay's personal touch and attention to detail, we were able to get in and out of the dealership in no time and, most importantly, for about $800 less than the other dealer's quoted price estimate.
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