Debbie in the service department is THE reason i take my Escalade Hybrid to Vic Alfonso. It is NOT the sales department.
I live 45 minutes from Vic Alfonso. They have always accommodated my needs. If that means a car rental, then so be it. If that means taking me to an appointment, so be it. Last week I was in Montana and my car was having problems. OnStar directed me to a cadillac dealership in Bozeman but Debbie had given me her phone # so that i may call her, if needed. I did! Early Saturday morning. Debbie even called me several times to see if we make it back to Oregon and if the issue was resolved in Bozeman.
Last year the car was in the shop waiting for parts and they provided a rental to drive to San Francisco.
So if it weren't for Debbie, I am not sure what I would do.
Seriously she should open her own dealership as she KNOWS how to take care of a customer!
Enjoy and ask for Debbie if you have car needs.
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