I went to Venetian moon on 9/25 with several friends expecting a great night out. I was very disapointed to say the least. They do not take reservations- even for large parties. (They should either say they wont be able to seat them or start to make reservations so they can be better prepare when we do come) We were quoted 1 1/2 hour wait - We said no problem.
The lounge was nice when we began our wait at 7:00 pm. We had a few apps and drinks while we waited. We waited so long we didn't know if we should order more aspps because as more of our group arrived they were starved. We assumed we'd be sittng by 8:30- so we didn't order more food just the over priced drinks. No such luck sitting soon.
By 9:00pm we asked how much longer.- The hostess co-owner gave us the run around. She said that the 1 large table they planed for us was done eating, even paid there bill but they did not leave. Hmm? OK how much longer do we wait? We got the same story for the next 30 minutes.
At 9:45 (That's 2 hrs and 45 minutes after we arrived) we still were told they didn't know when we could sit for dinner. Not one drink or dish of apps were sent over to us as a nice gesture- sorry for the wait not once was spoken. Hmm what's wrong here???.
What had once been an accomidating loung became the place to hide guests who had no where to sit. . After that long wait any square basement room with no windows and simple decore becomes drab.
They had CSI on TV again not a upbeat atmosphere with blood and guts on TV while waiting over 2 1/2 hours. We were so disapointed with the lack of Customer service we left with never eating a meal.
All 10 of us vowing never to return and to tell everyone we knew how poorly they handles the situation.
My husband and both own our own buisnesses. We spoke about POOR CUSTOMER SERVICE. They could have sent over a round of drinks or a few apps, or certainly after this amount of time asked us to return again and they would have a table all ready and waiting so we could see what good service there would be like. Not one comp item and a $200.00 bar bill.
The hostess/ co-owner actually was yelling at us and it became strangly heated. PROFESIONALISM AT IT'S WORST... She said she's been doing it her way for 10 years and she's not going to change. Therefore, I don't believe this review will have her rethink her service ways but hopefully you will rethink going with a large party on a Fun Friday night.
Venetian moon was a failure for our part of 10. :( :(
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