Out water heater went out in the middle of the night. Called Roto-Rooter and the on-call tech walked us through what to do so there was not a big water mess and problems with natural gas. He also gave us a ball park figure for a new replacement of our water heater. Arranged with the office staff for service and installation. The girls were very friendly and they told us that they would call to let us know when the plumber was on his way. It was great to have a two hour window (noon-2pm and not all day) for the expectation of replacement. The girls called us before noon to let us know that the plumber was available right then and was on his way (early).
Dax (the plumber) was very courteous and competent. Even with accumulating snow outside, Dax was early and had the job done quickly. No mess for us to clean up and we are extremely happy to only be without hot water for less than a day.
We are very glad that we went with Roto-Rooter!!!
Thank you
June Hoffman
Fort Wayne, Indiana
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