I took the family to the Mayan around this time a year ago and we had a horrible experience. I've since blogged about it several times and it never fails to get peoples' attention and I've heard too many similar stories...
Anyway, we got their early to start off the evening, with my wife and two young children. Everything was going smoothly until a server dumped a fresh glass of Sprite off of the tray and over my wife's head. She was soaked and still picking ice out of her clothing and hair as we left. Soaked and freezing she was unable to enjoy her meal (obviously) even after we asked for a towel of some sort from the kitchen to dry her off (they offered us paper napkins). The server was apologetic at first, but when she found that we weren't going to scream at her, she acted as if it was just a funny joke and laughed it off. The manager came out and she too just thought it was funny - no apology. I asked her if they would waive the charge for my wife's meal and the manager told us they don't do that. Then, to top it off, she told my wife she could jump in the lake. We left. Our night was ruined, we went back to the hotel so my wife could shower and have her clothing sent down to the laundry.
Needless to say, we've never been back and I hope that telling our experience keeps others from going there.
Pros: the kids thought i was different
Cons: treated us poorly - told us to jump in the lake
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